frt99 Privacy Policy
At frt99, the privacy and security of your personal information is our top priority — this document contains the full details of how we collect, use, and protect it.
Last updated: 2026
Introduction & Scope
This privacy policy applies to all services, websites, and mobile applications of the frt99 platform. It explains how frt99 collects, stores, processes, and protects your personal information.
By registering on our platform or using our services, you are considered to have accepted the terms of this policy. If you have any questions, please contact us at [email protected].
frt99 believes that transparency is the foundation of trust. That is why we are committed to giving you a complete and clear understanding of how we manage your data.
1. Data Collection
1 What types of information are collected
frt99 collects only the information necessary to provide services, ensure security, and meet legal obligations. The main categories of information collected are listed below:
- Identity information: Full name, date of birth, national ID number or passport number (for age verification purposes).
- Contact information: Email address, mobile number, and mailing address.
- Financial information: Information required in connection with transactions made via bKash, Nagad, Rocket, or bank transfer; full payment credentials are not stored.
- Technical information: IP address, device type, browser information, operating system, and session logs.
- Usage information: Pages visited on the site, game play history, betting activity, and time spent on the site.
- Communication information: Records of your interactions with the support team via live chat or email.
2 How information is collected
frt99 collects information in the following ways:
- Information you provide directly during account registration and profile updates.
- Transaction information collected automatically during payment processing.
- Browsing data collected automatically via cookies, web beacons, and similar technologies.
- Information from documents submitted during the identity verification process.
2. Use of Information
3 Why your information is used
frt99 uses the information it collects only for the following legitimate purposes:
- Identity and age verification: Confirming that the platform user is 21 years of age or older and holds a valid account.
- Service delivery: Managing accounts, processing deposits and withdrawals, and providing betting and casino services.
- Fraud prevention: Detecting irregular activity, ensuring account security, and preventing money laundering.
- Customer support: Properly resolving your requests, complaints, and questions.
- Service improvement: Analyzing user experience and improving platform performance.
- Legal compliance: Storing and disclosing information as required under applicable laws and regulations.
- Bonuses and promotions: Correctly applying welcome bonuses, cashback, and other offers to your account.
3. Disclosure & Sharing of Information
4 Who your information may be shared with
frt99 may share your information with third parties only in limited circumstances and only where necessary:
- Payment processors: bKash, Nagad, Rocket, and approved banking partners — only the information necessary to complete transactions.
- Technology providers: Secure hosting, database management, and fraud detection service providers — under strict confidentiality agreements.
- Law enforcement agencies: Where a court order or legal obligation exists, relevant information may be provided to the relevant authorities.
- Identity verification agencies: To confirm identity during the registration or payment process.
Outside of the above cases, frt99 does not transfer any of your personal information to any other party. Before sharing information with third-party partners, we ensure they adhere to the highest security standards.
4. Data Security
5 How we keep your information secure
frt99 follows industry-standard security practices to protect your personal and financial information:
- SSL encryption: All data transmissions are secured with 256-bit SSL encryption, keeping the connection between your browser and our servers completely safe.
- Secure server environment: All personal information is stored in secured data centers with both physical and digital security measures in place.
- Access controls: Only authorized staff can access your information when necessary; every access is logged and reviewed regularly.
- Firewall and security monitoring: Systems are monitored around the clock to prevent unauthorized access and cyber attacks.
- Password hashing: Your password is never stored in plain text; strong cryptographic hashing is used.
- Regular security audits: Regular audits are conducted by independent security experts to identify and resolve any vulnerabilities quickly.
However, data transmission over the internet is not entirely risk-free. We therefore recommend that you keep your password secure and avoid logging in from unknown devices.
5. Cookies & Tracking Technologies
6 Cookie usage policy
frt99 uses cookies to improve your browsing experience and ensure the proper functioning of the platform. Cookies are small text files stored in your browser.
- Essential cookies: These are necessary for maintaining login sessions, preventing fraud, and managing security operations. They cannot be disabled.
- Functional cookies: Used to remember your preferences, such as language settings.
- Analytics cookies: Used to analyze site traffic and usage patterns; this information is completely anonymous.
You can reject most cookies by changing your browser settings. However, disabling essential cookies may cause some frt99 services to not function properly.
6. Data Retention
7 How long information is retained
frt99 retains your information only for as long as necessary:
- While your account is active: All information required to provide services is retained for as long as your account remains open.
- After account closure: Certain information may be retained after account closure as required by applicable law, for legal obligations, dispute resolution, and fraud prevention.
- Financial transaction records: Retained for a set period to meet financial auditing requirements.
- Support communications: Retained for a limited period for customer service quality improvement and dispute resolution.
Once the retention period ends or legal requirements are met, frt99 securely deletes or anonymizes your information.
7. Your Rights
8 Your rights regarding your information
As a user of frt99, you have the following rights:
- Right to access: You can request at any time to know what information we hold about you.
- Right to rectification: If any of your information is incorrect, you can request that it be corrected.
- Right to erasure: In certain circumstances, you can request that your information be deleted; however, some information may be required to be retained due to legal obligations.
- Right to restrict processing: In certain circumstances, you can request that the processing of your information be limited.
- Right to object: You can object to the processing of your information on the basis of legitimate interests.
- Right to portability: You can request your information in a structured, machine-readable format.
To exercise these rights, email [email protected]. We will process your request as quickly as possible.
8. Protection of Minors
9 Age verification policy
frt99 strictly limits its services to individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21 under any circumstances.
Age verification is mandatory during the registration process. If we identify that a minor has created an account using false information, that account will be closed immediately and the associated information will be securely deleted.
9. Policy Changes
10 Privacy policy updates
frt99 reserves the right to modify or update this privacy policy as needed. If any significant changes are made:
- The "Last updated" date at the top of the page will be changed.
- Registered users will be notified of important changes by email.
- Continued use of the platform after changes are made will be considered acceptance of the new policy.
We therefore recommend that you visit this page regularly. If you have any questions about changes, contact us at [email protected].
11 Third-party links
The frt99 platform may sometimes reference third-party services (such as payment gateways). These third parties have their own privacy policies and frt99 is not responsible for their data collection practices. It is recommended that you read the relevant party's own policy before using any payment service.
10. Contact Us
We are ready to help with any privacy-related question
For any questions regarding the privacy, access, or deletion of your information, please contact the frt99 support team. Our support team is available 24/7 to assist in both Bengali and English.
For more information, visit our FAQ page or read the Responsible Gaming guidelines.