Frequently Asked Questions
Answers to all your questions about frt99
Account, deposits, withdrawals, and security — this page brings together detailed answers to the questions that come up when using frt99.
Whether you are new to frt99 or a returning player, questions can come up at any time. Below, our most frequently asked questions are organized into four sections: security and privacy, deposit methods, member account management, and everything related to withdrawals. Each answer is written based on frt99's actual policies and services so you can easily find the right information.
Security & Privacy
Go to the frt99 login page immediately, change your password, and log out of all devices where you are currently logged in. Then notify us via 24/7 live chat or by emailing [email protected]. The sooner you report it, the faster our team can take the necessary steps to secure your account. If you notice any suspicious transactions, report those at the same time.
Your bKash, Nagad, or Rocket PIN and one-time password (OTP) are completely personal information. No frt99 representative will ever ask for this information over the phone or in chat. If someone claims to be an frt99 employee and asks for your PIN or OTP, they are a fraudster. Sharing this information can lead to money being stolen from your wallet, and frt99 will not be responsible for that.
The official site address is frt99.lat. Make sure you see the green padlock icon and HTTPS in your browser's address bar. Domains like frt99lat.com, frt-99.lat, or similar slightly altered versions may be fake. Do not log in from suspicious links — type the address directly into your browser. Be cautious before clicking on unfamiliar links sent via Facebook or messages.
Yes. frt99 uses SSL encryption to keep all your information and transactions secure. Your name, mobile number, and payment details are not sold or transferred to any third party. For more details, please read our privacy policy page.
Use a password of at least 8 characters that mixes uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Do not use your date of birth, "123456", or your own name. Do not use your frt99 password on any other app or site — keep a separate, strong password for each account.
How to Deposit
frt99 currently supports four deposit methods: bKash, Nagad, Rocket, and bank transfer. For bank transfers, popular banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank can be used. Mobile wallet methods are the fastest — your balance is updated within minutes of depositing.
The minimum deposit amount at frt99 is ৳100. This rule applies equally to all methods — bKash, Nagad, Rocket, and bank transfer. With just ৳100 you can access any game and betting section on the site and qualify for the 120% welcome bonus.
Log in to frt99, go to the "Deposit" section, and select bKash. Make the payment to the designated bKash number and copy the transaction ID (TrxID). Then submit the form with the amount and TrxID. If successful, your frt99 account balance will be updated within minutes. When making the payment, use the bKash number linked to your frt99 account name.
frt99 does not charge any additional fees on deposits. However, your bKash, Nagad, or Rocket wallet, or your bank, may deduct a small service charge according to their own rules — this is based on the respective payment service's own policy. To be sure about charges, check the fee list in your wallet app.
Member Account
A username must generally be between 6 and 20 characters and may only use English letters and numbers — Bengali characters or special symbols are not accepted. For the password, at least 8 characters are required, combining lowercase letters, uppercase letters, and numbers. The same username cannot be taken twice, so check availability before proceeding.
Open frt99.lat on the new device and log in normally with your username and password. For security purposes, a verification code may be sent the first time you log in on a new device. Once verification is complete, you will have access to all features. If the device is not personal, it is better not to check "Remember me" after logging in.
Use the "Forgot password?" option on the login page — a reset link will be sent to your registered mobile number or email. If you do not receive the link or your account is locked, contact us directly via live chat or at [email protected]. The 24/7 support team will assist you quickly.
Yes, some personal information can be changed directly from profile settings. However, changing your registered mobile number or important identity information may require identity verification. For such changes, contact the support team via live chat or email and provide the required information.
Generally, only one active session can run from one account at a time. If you log in on a second device, the session on the first device may be automatically logged out. For security, it is not recommended to use the account on many devices at the same time. Make it a habit to log out on each device when you are done.
Withdrawal Questions
The minimum withdrawal amount from frt99 is ৳1,000. Withdrawal requests below this amount will not be accepted by the system. Processing a withdrawal generally takes between 30 minutes and 3 hours, depending on the method and the bank's processing time.
Yes, absolutely. For withdrawals at frt99, you can only send money to a bKash, Nagad, Rocket, or bank account registered in your own name. Withdrawal requests to a wallet in someone else's name will be rejected. This is a security policy that keeps your money safe and prevents fraud.
Withdrawals are normally completed within 30 minutes to 3 hours. If it remains pending longer than that, first check your wallet or bank app. If there is an issue on frt99's end, share the request reference number in live chat. The support team will quickly check the situation and give you an update.
Before withdrawing winnings from the welcome bonus, the wagering requirement must be met. You must wager 20 times the bonus amount. For example, for a ৳1,200 bonus received on a ৳1,000 deposit, the total wager required is ৳1,200 × 20 = ৳24,000 — based on the bonus amount only, not the original deposit. Once the requirement is met, the bonus balance becomes withdrawable.
frt99 does not charge its own processing fee on withdrawals. However, your bKash, Nagad, Rocket, or bank may apply a small charge on incoming transfers according to their own policy. For accurate fee information, check the relevant payment service's policy.
Still have questions?
If your question is not answered above, our support team is always ready. Talk to us in Bengali — we will help.
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Support is available in both Bengali and English.