Our Commitment to Responsible Gaming
frt99 believes that gambling is entertainment — not a way to relieve stress or solve problems. Our safety tools and guidelines help you stay in control at all times.
Why Responsible Gaming Matters
Online betting and casino games can be an enjoyable experience when managed properly. However, losing control can lead to financial and mental health problems. frt99 always wants every one of our players to be safe, happy and in full control of their situation.
A responsible player knows that the outcome of every bet is uncertain — losing is possible and that is normal. Before placing bets, set a budget according to your means, stick to that limit and always put the entertainment aspect first.
At frt99, we are committed to creating an environment where players can freely set their own limits, take breaks when needed and get quick support for any issue.
Remember: Never treat gambling as a source of income or a way to pay off debts. Only play with money that, if lost, will not affect your daily life.
Confirm Your Age
You must be at least 21 years old to participate at frt99. This is not just a rule — it is our firm commitment to protecting young people and minors. Age is verified when creating an account.
Safety Tools at Your Fingertips
frt99 provides multiple tools that give you full control over your gaming. Each tool can be activated at any time through support.
Deposit Limits
Set a maximum limit on your daily, weekly or monthly deposits. Once a limit is set, it takes effect immediately. To increase a limit, a waiting period must pass — this prevents impulsive decisions.
Timed Breaks
If you want to take a break for a few days, activate a temporary account pause. You can choose any duration from 24 hours up to 90 days. During the break, logging in or making deposits will not be possible.
Self-Exclusion
If you want to stop playing for a longer period, activate self-exclusion. You can keep your account closed for a minimum of 6 months or permanently. No promotional emails will be sent during this time.
Loss Limits
Play stops automatically if you lose more than a set amount. Setting a daily or weekly loss limit makes it easier to avoid large financial losses. This is one of the most effective ways to play mindfully.
Session Time Limits
Set a limit on how long you can play in one sitting. When the limit is reached, the system will alert you and the session will end automatically. Long sessions often lead to poor decisions.
24/7 Support
If you have any difficulty controlling your gaming, contact us at any time via live chat or email. Our team is always ready to assist in both Bengali and English. Support: [email protected]
Warning Signs of Problem Gambling
When gambling becomes a source of stress and problems rather than entertainment, it has turned into problem gambling. If you see the signs below in yourself or someone you know, seek help.
- Spending more than your set budget and repeatedly trying to "win back" lost money.
- Being unable to stop playing — feeling restless and anxious even when trying to take a break.
- Spending more time and money on gambling while hiding it from family, friends or colleagues.
- Taking on debt, dipping into savings or failing to pay essential bills to cover gambling costs.
- Using gambling as a way to cope with stress, depression or loneliness.
- Continuing to play even when gambling has damaged relationships, work or health.
You are not alone. Problem gambling is a recognised mental health condition and recovery is possible. Seeking help is a sign of strength, not weakness.
If you recognise any of the signs above in yourself, contact frt99 support right away. We will stand by you and help activate the right safety tools — without any judgment or criticism.
Also talk openly with family and trusted friends. Social support plays a very important role on the path to overcoming problem gambling.
Support Email: [email protected]
Live Chat: Available 24/7 in Bengali and English.
Five Steps to Playing Safely
Set a Budget
Decide in advance how much money you can spend on entertainment each week. Only deposit that amount — no more.
Track Your Time
Set aside a specific amount of time to play rather than playing for long stretches in one go. Keeping a session time limit makes it easier to stay aware of how long you have been playing.
Avoid Emotional Decisions
Do not immediately try to "make up for losses" with a big bet after losing. Take a break and think with a clear head.
See It as Entertainment
Gambling is an enjoyable form of entertainment — not income. Keeping this mindset makes every session enjoyable, whatever the outcome.
Do Not Hesitate to Ask for Help
If you have difficulty controlling your gaming, contact frt99 support straight away. Activating self-exclusion or a break takes just a few minutes.
Protect Minors
Do not leave your account logged in on your device if there are minors in the home. Keep your password secure and log out after use.
Account Management & Controls
How to Set Limits
After logging into frt99, you will find options to set deposit limits, loss limits and session time limits in your account settings. Reducing a limit takes effect immediately. However, requests to increase a limit take a set amount of time to apply — this is intentional, so that decisions cannot be made in an emotional moment.
If you need any help setting limits, let us know via live chat or at [email protected] — our team will assist you directly.
How Self-Exclusion Works
Once self-exclusion is activated, your account cannot be accessed in any way. During this time, frt99 will not send you any bonus offers or promotional messages. The exclusion cannot be lifted before the chosen period ends — this is for your own protection.
For long-term or permanent exclusion, email [email protected] directly. Our team will deactivate your account promptly.
Tip: The minimum deposit at frt99 is just ৳100. Start with a limited budget, build up experience gradually and enjoy every session. Large bets never guarantee safe play.
Responsible Gaming FAQs
Enjoy Safely — On Your Terms
Set up safety tools at frt99 and enjoy entertainment your way.
We are always here for any questions or support you need.